HealthCare
Billing and Payment Questions
1. I received a bill/statement that I believe is incorrect. What do I do?
Please call the customer service phone number located on your statement/bill and one of our patient account representatives will be happy to assist you. If you received a statement requesting necessary insurance billing information, please complete one of the forms below.
2. I received a duplicate bill/statement. What do I do?
Please call the customer service phone number located on your statement/bill and one of our patient account representatives will be happy to assist you. If you received a statement requesting necessary insurance billing information, please complete one of the forms below.
3. How do I request a copy of my bill?
Please call the customer service phone number located on your statement/bill and one of our patient account representatives will be happy to assist you. If you do not have a statement/bill or are having trouble locating the toll-free customer service number, you can dial the main number for the hospital where you were seen and they will be able to assist you.
4. Can I pay my bill online?
On most statements, there is a web address, which will take you to a payment portal. If you are unable to locate the web address, please call the customer service phone number on your statement for assistance.
Financial Assistance Questions
1. Are payment plans available for paying my bill?
Please call the customer service phone number located on your statement/bill and one of our patient account representatives will be happy to assist you and can explain the payments options available.
2. How do I apply for Charity/Financial assistance or inquire about my application?
Please call the customer service phone number located on your statement/bill and let them know you are interested in learning more about the hospital's charity/financial assistance program.
3. I received a letter from Parallon about my eligibility for Medicaid or another state and federal program. I would like additional information.
Please call and we will be happy to assist you. 866-299-4633, ext. 2817.
We are required under state and federal law to notify consumers of the following rights. This list does not contain a complete list of the rights consumers have under state and federal law. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector. Harris & Harris, Ltd. is a collection agency.
California:
The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 am or after 9 pm They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you many not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.
Please note that we do not sell personal information. For more information on how we collect, use, and disclose personal information subject to the California Consumer Privacy Act (“CCPA”), please click here.
Colorado:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE www.coloradoattorneygeneral.gov/ca. A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt. The Colorado contact information for Harris & Harris, Ltd. is: 8690 Wolff Court, Suite 110, Westminster, CO 80031, (303) 920-4763.
Massachusetts:
NOTICE OF IMPORTANT RIGHTS: YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR.” Office Hours (CST): Monday–Thursday 8am–8pm, Friday 8am–5pm and Saturday 8am–12pm.
Minnesota:
This collection agency is licensed by the Minnesota Department of Commerce.
New York City:
Our City of New York, Department of Consumer Affairs License Number is 0957910. Please contact Gregory Schlaff at the phone number referenced on the front side of this letter.
A translation and description of commonly-used debt collection terms is available in multiple languages on the Department of Consumer Affairs website, www.nyc.gov/dca. If you have limited-English proficiency or prefer to speak in a language other than English on telephone calls with our office, please provide your language preference and we will record it in our files.
We provide telephone translation services through a third-party vendor, Argo Translation. Please also note that our payment portal found at www.payharris.com, which allows users to pay certain accounts online, contains instructions in Spanish (El sitio web de pago www.payharris.com contiene instrucciones en Español).
North Carolina:
This collection agency is licensed by the North Carolina Department of Insurance under permit No. 114009.
Tennessee:
This collection agency is licensed by the Collection Services Board of the Department of Commerce and Insurance.
Wisconsin:
This collection agency is licensed by the Division of Banking, in the Wisconsin Department of Financial Institutions, www.wdfi.org.