One vendor, one comprehensive solution.
Recoveries are 20% to 40% higher than our competition.
Highest levels of patient satisfaction.
Artificial Intelligence: IDA
Our Intelligent Discussion Agent (IDA) ℠ is a truly transformational advancement in how patients engage. IDA explains the patient’s responsibility in a progressive negotiation.
Two-Way Texting
A custom 5 digit “short code” allows patients to communicate about their statement in live time.
Web Chat
Our customized web chat is a HIPAA compliant, web-based portal for prompt and secure patient account inquiries and dialog.
Interactive Voice Response
Allows for your patients’ to gather information for self-service, a method increasingly preferred by consumers.
Scoring & Segmentation
Although we contact all accounts, we use patient demographics, patient history and a propensity to pay score to score and prioritize accounts.
Account Reconciliation
Our automated account reconciliation ensures our account data matches and is compliant. Discrepancies are identified and addressed immediately, thus minimizing hospital staff involvement.
Patient Satisfaction Surveys
Every patient is provided an opportunity for live-time feedback. If a patient does not feel their needs were met, a supervisor will contact the consumer for additional assistance.
Patient Satisfaction Feedback
Dedicated patient feedback line is established for patient compliments, suggestions or a complaint.
Multi-Lingual
Through an exclusive relationship, we have telephone access to over 200 languages.