Patient Call Center Solutions
Patient services operations can have a dramatic impact on the speed and effectiveness of self-pay account resolution.
Among our Patient Services Call Center opportunities:
Answering inbound calls
Making outbound calls
Scheduling appointments
Follow up reminders and re-scheduling
Forms completion
Referrals
Insurance verification
Insuring timely responses from individuals within your organization to patients requiring their help
Call center operations including patient contact and registration
Insurance verification and certification
Financial Counseling
Eligibility Prescreening
Patient notification of expected liability
Emergency department verification
Point of Service (POS) Collections
As an extension of your team, our patient call center will help get your patient calls answered quickly while following your protocol time and time again.
The daily stresses of the office environment are heard by your patients in the voices of your staff. You are losing revenue opportunities.
Our patient call center provides dedicated patient care representatives who are trained to manage your inbound calls, outbound calls, appointment scheduling and insurance verification. Your phones will now be answered in a timely and patient-centric manner.
Our inbound and outbound call center are unparalleled in their capability compared to those normally used, even at the hospital level. All of our calls are recorded for your record keeping.
