Self-Pay Early Out (EOS)

Timely and respectful collection on early out, self-pay accounts affects revenue and patient satisfaction. We understand the need to get it right.

Among our Patient Services Call Center opportunities:

  • Answering inbound calls

  • Making outbound calls

  • Scheduling appointments

  • Follow up reminders and re-scheduling

  • Forms completion

  • Referrals

  • Insurance verification

  • Insuring timely responses from individuals within your organization to patients requiring their help

You don’t have to staff up to bring A/R days down. 

Our Self-Pay Early out Services (EOS) provides an offsite extension of your business office to manage all, or a portion of, your active receivables.  EOS services include the provision of all appropriate billing and follow-up for any financial class (including Commercial, Self-Pay, Self-Pay Balances, Managed Care, Medicaid, Medicare, and Worker’s Compensation) at any age of placement.

As an extension of your team, our patient call center will help get your patient calls answered quickly while following your protocol time and time again.

The daily stresses of the office environment are heard by your patients in the voices of your staff. You are losing revenue opportunities.

Our patient call center provides dedicated patient care representatives who are trained to manage your inbound calls, outbound calls, appointment scheduling and insurance verification. Your phones will now be answered in a timely and patient-centric manner.

Our inbound and outbound call center are unparalleled in their capability compared to those normally used, even at the hospital level. All of our calls are recorded for your record keeping.

Patient billing is complex.  Unexpected costs, impersonal and confusing patient statements and a lack of experienced staff to assist can quickly turn a satisfied patient into an angry and disgruntled one. 

Protect your health system’s reputation and revenue by ensuring a smooth patient billing experience:

20%-40% increase in collections

100% Patient Approval

0% interest on payment plans

 

Customizable Options

Our EOS solution provides a seamless extension of your business office to manage your active receivables.  You decide the amount to place with us. Our programs include all appropriate billing, re-billing, and follow-up activities for any financial class and any age of placement.

  • Commercial Insurance

  • Managed Care Insurance

  • Medicare

  • Medicaid

  • Worker's Compensation

  • Self-Pay and Self-Pay Residuals

  • Payment Plan Arrangements

System Conversion Experience

Give us your A/R prior to, during, and after system conversions, and we can handle that too.

Work Efforts

Our work efforts are a careful balance of contact strategies and client-approved methods based on the financial class, disposition, and payer.  Advanced technology allows resolution of any portion of your  active receivables, day 1 from date of discharge. Our system automation routes account to work queues for re-billing, dispute resolution, missing payment research, medical record request, or patient contact.

Pre-Encounter

Let us take care of any pre-encounter tasks from your scheduling department.  RevCare’s EOS specialists can assume the responsibility of gathering demographic and insurance information. Our staff can accurately obtain all the important information so critical for the revenue cycle process.

We offer:

  • Demographic gathering and verification

  • Real-time host system updates

  • Insurance verification

  • Service verification

  • Patient education

  • Appointment reminder services

PayMed Advantages

  • Focusing exclusively on healthcare A/R

  • HIPAA trained and Red Flag Rule knowledgeable

  • Staff has an average of 16+ years industry-specific experience

  • Accepts virtually any form of payment (credit cards, debit cards, checks, money orders)

  • A wholly owned subsidiary of RevCare, Inc.